Help

Creating an online account is quick and the most convenient way to keep track of your account. To create your online account, visit our registration page and complete and submit the form. Enter your information exactly as it appears on your Launch Servicing welcome letter or any other Launch Servicing correspondence. Account access is available to anyone with an obligation serviced by Launch Servicing.

Payments can be made in multiple ways. The easiest and most convenient way is to log in to your account and make a payment with a checking or savings account. For even more convenience, you can set up recurring payments online so that your payments are made automatically. You can also use bill pay through your bank's online bill pay service. (Make sure they don't charge a fee!) Payments can also be sent via mail to Launch Servicing PO BOX 845073, Dallas, TX 75284-5073 or made by calling Launch Servicing at (833) 514-1834.

You can view your billing statement by logging into your account and clicking Manage Account and then Account Documents. This will give you access to view all billing statements while the agreement is serviced by Launch Servicing.

Forgot your password? Just enter your username associated with your Launch Servicing account, and we'll reset your password.

Forgot your username? We can help you figure it out. You will need to provide us with some information so we can verify your account. An email will be sent to the email address on file and provide further instruction.

Your school or training program provided you the opportunity to complete your education and participate in a financing program made available through Stride Funding. Launch Servicing is Stride Funding's servicing partner, here to provide exceptional servicing for your account, including managing your payments. From the date enrollment begins to the day you pay your agreement in full, we are here to help you succeed.

Great question. This can be confusing. Your school or training program provided you the opportunity to complete your education and participate in a financing program made available through Stride Funding. This may have been in the form of an Income Share Loan, Income Share Agreement, Deferred Tuition Agreement, or Retail Installment Contract - all administered through Stride Funding. Launch Servicing is Stride Funding's servicing partner, contracted by Stride Funding to service your agreement from the date enrollment begins.

Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, contact us.

An Income Share Agreement (ISA) or Income Share Loan (ISL) is a contract through which a student receives upfront funding for their education in exchange for repayment based on future income. Throughout the term of your ISA/ISL, your income share percentage will not change. Thus, if your income increases, your payments will increase. If your income decreases, so do your payments. You will stop paying your ISA/ISL once you've made your required number of monthly payments or reached your Payment Cap, or your implied APR cap - whichever comes first. The full terms and conditions of your ISA/ISL are included in your loan documents.

You may fully or partially prepay your obligation during In-school, Grace and Repayment Periods without penalty. Partial prepayments of your obligation received during In-school or Grace periods do not satisfy future bills due. Full prepayments of your obligation received during In-school or Grace periods would satisfy the full loan. Provided your Earned Income was above the minimum income threshold during the Repayment Period and you did not utilize hardship deferments, prepayments will apply to reduce the Total Payment Cap resulting in either you paying off your loan early or a reduced payment amount for the final payment due.

You, the Participant in the ISA or ISL, are required to provide verification of your income prior to any applicable Grace Period, each year thereafter, and any time your income changes. Failure to provide verifiable income may result in additional fees assessed and either an estimated income amount to be used or the servicer may utilize additional resources to obtain income information.

A Deferred Tuition Agreement ("DTA") is a contract that allows you to pay your tuition after you leave your program and secure employment earning above the minimum income threshold outlined in your contract. You will pay a fixed monthly payment over a fixed period of time, only when you meet the minimum income threshold.